Amazing social network with effective results
[Chatter] is the platform that is being used to help our organization for communication purposes. Through
Chatter I easily share the data …
Overview
What is Chatter (discontinued)?
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
Recent Reviews
Chatter: A great feature of Salesforce!
Chatter is used by sales and IT to make note of notable events and calls that occur with existing accounts.
Popular Features
- Chat (50)9.090%
- Discussions (51)8.181%
- Mobile Access (49)8.080%
- Notifications (53)7.171%
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What is Chatter (discontinued)?
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
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Product Details
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What is Chatter (discontinued)?
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
Chatter (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
Reviewers rate Chat and Integrates with GoToMeeting and Integrates with Outlook highest, with a score of 9.
The most common users of Chatter (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Reviews
(1-16 of 16)Companies can't remove reviews or game the system. Here's why
May 07, 2021
Amazing social network with effective results
[Chatter] is the platform that is being used to help our organization for communication purposes. Through
Chatter I easily share the data and files even we can connect with the main
body for the new training sessions. This tool is the one window solution that
let you connect with your employees, your customers, and the experts for expert decisions.
- Chatter has connected us on one platform where we mutually work for the uplift of our organization it has provided me with amazing features by which I can easily boost up my business campaigns and I can engage my team in an effective way.
- This tool is the medium for each member to easily communicate and discuss their business ideas so that we can draft the best sales plan.
- Its mobile application is worthy to use which provides me the real-time update about the current working status of my team members and make it feasible for me to track their work.
- I do not have any major issue, but there are some features which are very difficult to use and learn.
- Salesforce always provides efficient services with great results. Chatter is an amazing tool of Salesforce which is a fully-featured and advanced kind of tool.
- I appreciate its team which keeps on organizing this tool amazingly.
April 04, 2020
Chatter: Get social within Salesforce!
Essentially the entire organization uses Chatter because of our use in Salesforce. Chatter is a great way to keep things organized, communicate directly in SFDC, and stay on top of our daily tasks. We have other ways to message each other internally, but sometimes it is nice (when it is Salesforce related) to be able to talk directly in Salesforce, and it leads to faster response time and things getting done within Salesforce at a more effective rate.
- Chatter connects us internally quickly and efficiently.
- Chatter helps us to maintain Salesforce hygiene.
- Chatter helps us to keep track of what we need to get done.
- Chatter can be difficult to understand. I'm sure there are plenty of features I've never used.
- Chatter can be difficult to come back to and check, things move around sometimes.
- Chatter can take more time than other conversation methods.
We are using Salesforce as our CRM so undoubtedly Chatter plays a great role when it comes to sharing any updates, leads, and opportunities within our sales team. I need to keep track of all activities on my team so Chatter does wonders connecting us securely within our groups. The best part is that it can be used on various platforms, so being mobile with the best UI makes it better than others.
- Keeping track of all activities.
- Helps sharing files or syncing any data.
- Its being mobile is best for our sales managers to keep an track while traveling.
- Showing a score for the level of opportunity helps to prioritize the sales funnel.
- Didn't find many cons as it's doing its job best.
- It works best for mid size to large companies only.
- Some lighter version for small companies with some features and a cheaper cost could be an added advantage for small companies
- Overall, we didn't find any cons as it's working its best for us.
December 12, 2019
Friendly and easy tool that helps employees connect in one place.
It's a friendly tool, we use Chatter for the whole organization:
- to ask questions
- follow groups
- ask for travel approvals
- ask for budget requests and pending reimbursements
All the company guidelines and questions you can find there.
I feel the whole company can be reached in one place, you can connect with people around the globe, having your same question and post. See the latest activity.
- to ask questions
- follow groups
- ask for travel approvals
- ask for budget requests and pending reimbursements
All the company guidelines and questions you can find there.
I feel the whole company can be reached in one place, you can connect with people around the globe, having your same question and post. See the latest activity.
- Easy to read and post a question.
- Possibility to attach files.
- I think it's useful for large companies, as they need to have a tool to control all the requests. Not for small companies.
- I would like to see in the principal page all the groups I can follow OR the latest addition in my organization, I'm only following the ones that I use in my daily job. Ex: accounts payable, etc.
April 25, 2019
Chatter: An Extremely Welcome Social Business Collaboration Tool Housed Within Salesforce!
Chatter is utilized within nearly all admin areas of our organization. I work on a marketing process team and we use Chatter nearly every day while navigating Salesforce for other team-related needs. One of the biggest benefits of Chatter is the ability to send/share documents between diverse teams, all while housed within the greater Salesforce platform. The organization that I work for is rather large, with many locations, and Chatter helps bring individuals together across great divides. Personally, I appreciate all-encompassing platforms that are able to solve large organization business needs. Chatter helps round out the analytical tool of Salesforce and adds an effective communication function worth integrating into day-to-day communication.
- Chatter integrates the complex analytical reporting of Salesforce and gives users the ability to effectively communicate across diverse teams.
- Chatter is extremely user-friendly and offers standard social features, such as joining groups and following specific individuals.
- File sharing is extremely efficient, and the search functionality for files works incredibly well!
- Chatter can sometimes feel almost too much like a social networking site.
- While the chat feature is welcome within the Salesforce ecosystem, traditional email has had better response rates.
- The feed can push important announcements down prior to being seen.
November 16, 2018
Social networking for the professional
Salesforce Chatter is used between colleagues to share updates and "live feed" company information. It is available to the whole organization, but not widely used. It addresses gaps in communication. It's like a private social network.
- Respects privacy.
- Easy communication.
- Get to know other employees.
- I wish it could be built into an existing product; there seem to be so many programs we have to use. It's sometimes too much to handle so we rarely use it.
December 20, 2017
Chatter is super helpful and easy to use
We're working to get the entire organization using it. Everyone has access - but not everyone uses it with any consistency. We use it as a way to document discussions, tag folks, ask for more info, and share kudos/client feedback org-wide. It's especially helpful to document change discussions/processes for internal software usage.
- You can tag people just like you would on social media (with the @ symbol).
- Documentation!!! I love how this tracks exactly who's responsible for what.
- It's a great way to show thanks/kudos - both from internal and external folks.
- I haven't experienced any downsides with Chatter yet!
December 12, 2017
Easy to use communication tool within your company
Chatter facilitates organization-wide discussions. Everyone within my organization (~40) has an account. It allows staff all over the country to connect and create threads in which multiple people can participate. This is particularly helpful when over 50% of our staff are remote. It also seamlessly connects with SalesForce enterprise to allow us to chat more specifically about SalesForce apps and issues.
- I like how easy to it is to post onto Chatter.
- I also like that your organization can have many different chatter groups that you can follow.
- I can bookmark or mute certain threads.
- You can also take a poll within a thread as well as upload all kinds of files.
- I dislike that you can't link multiple photos onto a chatter post. In my experience, if you'd like to include multiple photos, you can post one at the start of the thread and then need to write a comment with a photo in each comment. It's pretty annoying.
- We have employees at different levels in our company. So we have our national staff and our state coordinators. Our state coordinators have a different type of SalesForce than national employees so they have a different portal (not sure if I'm describing this accurately). But essentially this format does not allow the two groups of users to communicate in the same Chatter groups. (because it has to be in this format from what I understand because of permissions) This is also pretty annoying.
December 07, 2017
Communicate Across Your Company With Chatter
In our organization, Chatter is used as a resource for sharing information across the whole organization. Various Chatter groups have been set up to cover a variety of groups, and there are even a few that are "just for fun" such as one for Walking Dead fans or the "Daily Dose of Awesome" group that posts interesting or humorous things on a daily basis. It helps communicate known issues, discuss upcoming changes, share information and connect large groups of people across the country.
- Chatter is very easy to use, especially if one is already familiar with social media. It works very much in the same way as Facebook as far as how posts are displayed and comments can be added.
- Groups can be public or private, and ownership can easily be edited as needed. Those added to a group can leave easily if they feel the information does not pertain to them.
- I enjoy a regular e-mail digest of what I may have missed in Chatter. I also like the e-mail notifications I get when someone tags me by name in a post or comment.
- When sharing a photo, it gives only a thumbnail, and if there are a series of photos (for instance, to share memories of a recent company-wide event) you have to click on each individual one to view it. It's tedious and could definitely be done better.
- The Desktop Chatter application went away, and I found it really helpful so that I didn't have to log in to Chatter on Salesforce to check and see if anything new had been posted - it just came up in a feed on a separate little program. I miss that feature.
December 05, 2017
No reason not to get stuck in!
Chatter is used across the organisation. At the very least, every user here has a basic Chatter license, several with Chatter Plus and approximately 220 with full Salesforce licenses. Naturally, it is there to address the issue of company wide collaboration and communications.
- Integrated into your line of business tool. It is directly where you are doing your job.
- It is fun and casual.
- It has a very low technology barrier to use. Plus the iOS app is really useful.
- It subtly blends social network with business automation and business function. Everybody knows how to interact with social networks and this translates the business layer into an easy to digest and interactive fashion.
- Visualforce helps you design more complex custom actions using Chatter, however Visualforce is often a technical level above the basic administrators' capabilities. It needs a declarative GUI to help you make complex actions.
- A lot of changes that have come with Lightning are now not available to Classic Salesforce users. If you're a new buyer, this isn't an issue. If you are not, you really need to look at going Lightning now.
May 24, 2016
Good platform for a work environment!
We used Chatter to update each other on the newest social trends. It was also a great platform for messaging coworkers.
- Helps you chat with your coworkers in a professional platform.
- Acts almost as Facebook but for a professional environment.
- There are so many platforms that everyone is using so it very challenging to get all your coworkers just to use Chatter.
May 17, 2016
Salesforce. No brainer. Chatter? No thanks.
Chatter was used across the entire organization. Of course, sales folks worked with the Salesforce side of it and Chatter was used by the entire organization for communication, file sharing, department announcements, etc.
- Easy to use.
- Thoughtful user experience design. It was like using a social media tool.
- Think Twitter: announcements would be pushed further and further down to the bottom so everyone missed important updates. NOT a good solution for company wide communication.
- I hated the chat function. It was totally crappy - it was always just easier to email.
- Would have been better to have something to be more like a forum for announcements (mandatory meeting @3PM) and a "twitter" type feed solely for vague updates (birthdays, promotions, etc).
Our company, Prudential Financial, Inc. (NYSE: PRU), comprises several different businesses. Several of these businesses (e.g. investment management, retirement, group insurance) have outbound and inbound sales teams that record their client interactions in Salesforce. To facilitate sales, they use Chatter to share information, collaborate on documents, ask questions from subject matter experts, and disseminate career development information (all internal). Roughly half the businesses are using Salesforce and Chatter, but the remainder are using third party platforms like Oracle, Jive, and SharePoint. The main challenges that are being tackled with Chatter include siloism, lack of coordination on major initiatives, lack of communication on cross-department and cross-business initiatives, oversaturation of e-mails and phone calls, and latency in gathering feedback and comments.
- The Chatter UI is very clean and intuitive. First off, top masthead is clearly branded without being too cluttered. The search form is very easy to find and the left menu has clear nomenclature so finding functionality is not difficult.
- The Chatter types are very clear - Feed, People, Groups, Files, Topics. These content types are almost always present in the most widely used platforms so even users new to Chatter will not find it difficult to use.
- In Files, the preview functionality is very useful as it helps users decide whether or not this is the document they need. Also, sharing is very easy via the drop-down arrow, but a sharing icon would have been more intuitive.
- The Groups functionality is outstanding because it allows for different departments (e.g. marketing, sales, support, research) to collaborate on client-facing work. This is the most prevalent use case and an indispensable business requirement in any platform we select for enterprise deployment. The incorporation of polling and forum (questions) is also conducive to conversation.
- The private messaging functionality is very useful because it allows for conversations to be contained in a community and not reside in a separate space like e-mail. This functionality is missing from platforms like IBM Connections.
- Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
- On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
- On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
- On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
- For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
- The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
October 13, 2015
Chatter carefully - It's headline news or it's white noise
Chatter is used across our organization and addresses the problem of gaps in communication. It provides the opportunity to communicate between departments and across country wide office locations via a social media-like status feed.
- Chatter gives instant insight into company news. When deals are made or our company is in the media, Chatter provides a way to highlight important news to everyone in the organization.
- Chatter allows for open broadcasting similar to Twitter. This encourages positive communication and tagging individuals who are excelling at their job, bringing more energy and excellence to the organization as a whole.
- Daily emails give you the highlights of the day in case you missed anything.
- Engagement process. An auto tutorial would be good for beginners.
- A better filter for status updates from most relevant to least relevant depending on department. Or at least a way to highlight same-department updates, many of the posts are irrelevant to my specific job, but I don't want to miss the ones that are relevant. The status updates can become tiresome to wade through to get to the information you know is essential not to miss.
October 12, 2015
Improve Team Collaboration & Morale with Chatter
Chatter was used by our entire organization to increase collaboration and productivity. As an international agency servicing a wide range of clients, we needed a tool that would allow our employees to share best practices, successes or tools that would help each other. Chatter enabled that to happen and the visibility of projects increased dramatically, as well as allowed our workforce to "e-meet" each other and collaborate even though projects and clients would not usually facilitate working together.
- The search function was very beneficial and enabled me to pull up results quickly for specific types of projects I was looking for.
- Tagging individuals allowed people to be recognized for good work, bringing success awareness to a whole team rather than simply an individual.
- Love the ability to follow both individuals and groups to see more in the feed.
- I struggled getting Chatter to work effectively on my smart phone, so I was only able to read posts and not create posts myself.
- At times, I felt like the news feed did not adequately follow topics I was interested in. I would not receive updates as expected.
- I'm not sure that Chatter would be very beneficial in a smaller organization.
October 06, 2015
Pretty Good
We used Chatter as an internal social network to keep each other up to date across departments.
- Professional social network.
- It can be a bit clunky and not user intuitive.
- File sharing could be better integrated with local drives.